Software Publisher License Management FAQ

To see the answer to any question, click on the question or the '+' sign on the left.

General RLM Questions
What is the order of license files processed by my application?
License checkout is very slow on one system, but runs normally everywhere else - what's wrong?
The hostid disappears on my system. What do I do?
I upgraded RLM - now my old licenses don't work

RLM Integration and Development Problems
Do I need to refresh the connection to maintain the license?
Do I need to periodically check the health of the connection?
I cannot check out licenses on one platform from another - what's wrong?
My product is a library. How do I link RLM?
I can't get putenv() to work in my application, what do I do?
Memory Leaks in RLM - what to do?
Java application fails with "UnsatisfiedLinkError"
How do I create universal binaries for the MAC?

RLM Activation Questions
rlm_act_request() returns RLM_ACT_SERVER_ERROR (-1019)
rlm_act_request() returns status RLM_EH_BADHTTP (-136)
rlm_act_request() returns "Bad return data from webserver (no status)" (-134)

RLM Server Problems
When I upgrade to RLM v11, my clients can't connect to the server any more.
How do I use RLM across a firewall?
When starting RLM, I get the message, "(rlm) Cannot bind Web Server port 5054, exiting." (Note: This message may also indicate port 9000, which was used by older versions of RLM.)
I have software from 2 Software Companies and I get server port conflicts
How long does it take a failover server to respond?
I get the error "cannot set the server lock - exiting". What should I do?
I get the error "Port 5053 in use, waiting.. ". There are no other applications using the port. What should I do?
How do I get RLM to run on a wide-area network?

Platform-specific problems (Windows)
On Windows, what version of the RLM kit do I use ...
Using VS2005 and the v11.0 x86_w2 SDK, I get a fatal error when building the SDK. winhttp.lib is missing.
Windows linker reports: fatal error LNK1181: cannot open ...
How do I use RLM with Visual Studio?
When I install the RLM server as a Windows service, it fails to start. Windows gives me an error saying that the service failed to start in a timely fashion.
RLM gives the following error message when attempting to install itself as a service on Windows from an account with administrator privileges: "Error: Access to Service Control Manager denied."
On Windows, RLM fails to start the ISV server with a select(), getsockname() or "communications (socket) problems" error.
Cannot install RLM as a service on Windows 7
Sometimes my Windows hostid disappears? What should I do?
Certain RLM operations fail for restricted users on Win2000

Platform-specific problems (Unix and Mac)
32-bit RLM servers don't run on 64-bit systems (Ubuntu)

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Supported platforms

  • Linux x86 (64-bit, 32-bit)
  • Windows XP, Vista, 7, 8, 10 (64-bit, 32-bit)
  • Windows Server 2003, 2008, 2012 (64-bit, 32-bit)
  • Windows 2000 (32-bit)
  • Mac OS X x86 (64-bit, 32-bit)
  • Mac OS X PPC (32-bit)
  • Solaris x86 (64-bit, 32-bit)
  • Solaris Sparc (64-bit, 32-bit)
  • IBM AIX RS/6000 (64-bit, 32-bit)
  • HP-UX PA-Risc (64-bit, 32-bit)
  • NetBSD x86 (32-bit)
  • Java (Mac, Unix, Windows)
  • ARM9
  • Intel Xeon Pi