Tag: Customer Story

Datamine Software Case Study

Interview with Joshua Knight, Software Developer, Datamine Software.

Challenge

For over 40 years, Datamine has delivered a wide range of integrated mining and exploration software solutions that improve and maintain quality data across the entire value chain. With local offices in 20 countries, their groundbreaking technology services customers from all over the world.

After relying on their own proprietary software licensing solution, they needed licensing software that provided flexibility and customization for their Discover product without all the headaches that come with it.

Decision Process

Joshua Knight, a software developer for Datamine was tasked with finding a simpler, more streamlined solution for Discover’s software licensing. They didn’t want to deal with calls from customers to troubleshoot their licensing issues. Knight added, “We need to be focused on delivering value to our customers instead of the licensing.”

Reprise software licensing seemed straightforward and transparent, while other competitors made the integration process more complex.

Other solutions forced their customers to do things their way. Datamine’s customers can be one-person enterprises or large, multi-national companies on a cloud server, so lack of flexibility was a major drawback.

“Sometimes we have people in the middle of the desert or a jungle in Africa, that can’t connect to the web,” Knight said, “Reprise made it easy to take things offline in those scenarios.”

Reprise’s excellent reviews and outstanding reputation made choosing them an easy decision.

Solution and Results

Implementation was straightforward and drama-free. Within a few weeks, Reprise was up and running.

In addition to flexibility, Datamine’s Discover team also appreciated Reprise’s ease of use, customer support, thorough documentation, and wide range of products.

Now they can focus on what they do best and let Reprise take care of the licensing for them.