Reprise is the software licensing company that supports
you like no other. We measure support by # of bugs,
bug fix response time, and customer support response
Take a look at these statistics, and
see if your current licensing supplier can compare.
Bugs, and bug fix times
Reprise has 3 products: RLM, Activation Pro, and RLMCloud.
The average rate of new reported bugs in all three
products combined is 0.72 bugs/week
(averaged from 2009-2019).
The average time to fix a bug is 11.4 days
You can see the bugs in all of our products
Customer Support Statistics
Reprise supports you with our engineers, the same engineers
who develop the products. And by "support", we mean helping
you integrate our software into yours, assisting you with
problems with your software, as well as fielding reports of
bugs in our products.
Average time, from support incident report to first contact
with one of our engineers who can solve your problem, is
53 minutes (worldwide, averaged over
The average support ticket resolution time is
5.2 days (average 2017-2018)
And we do this while supporting over 800 ISVs.
See if your current licensing supplier can compare.